Refund Policy
Last updated: August 5, 2026
Overview
Paddle.com is our authorised reseller and the Merchant of Record for all RaceLume purchases. Refunds are therefore handled under Paddle's Refund Policy as it applies at the time, together with mandatory law.
Purchases are generally non-refundable unless mandatory law, Paddle's Refund Policy or an additional legally binding right requires otherwise. Your mandatory consumer rights always remain unaffected.
Important: the RaceLume 30-Day Organizer Pass gives you 30 days of access. That access period is not a refund-request window and not a refund promise.
Statutory right of withdrawal
Consumers in the EU, EEA, Switzerland and the United Kingdom may have a statutory 14-day right of withdrawal for some digital content and service purchases.
For digital content and services, that withdrawal right may cease once access or use has begun, where you have given the legally required express consent and acknowledgement beforehand. Whether and when it ends depends on the circumstances and the applicable law.
Discretionary refund requests
Paddle may consider refund requests submitted within 14 days of purchase at its discretion. Submitting a request does not guarantee that it will be approved.
Under Paddle's policy or applicable law, a refund may in particular be justified where there is a material technical defect, where access was not provided, or where you were charged twice for the same purchase.
How to request a refund
Refund requests must be submitted through https://paddle.net, where you can manage your purchase and contact Paddle's customer service.
For product questions and technical help you can contact us at hello@racelume.com before or alongside your Paddle request — many issues can be resolved directly.
Please include the email address used for the purchase and, if available, the order or transaction reference.
Processing and access
If a refund is approved, the amount is returned to the original payment method. Depending on your payment provider, the credit can take a few business days to appear.
An approved full refund, chargeback or payment reversal ends only the access associated with that purchase. Files you already exported remain yours.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.